Support

Users who purchased a Firestreamer-RM license are entitled to prompt email support. We also provide technical assistance to unlicensed users while they are evaluating Firestreamer-RM.

Please note that we are unable to answer questions about the Microsoft Backup Utility (NTBackup), unless they relate directly to Firestreamer-RM.

Before submitting a support request, please check out Frequently Asked Questions and make sure you use the latest version of Firestreamer-RM.

How to Submit a Support Request

You can use any of the following methods to submit a support request:

• Fill out the Firestreamer-RM Support Request Form.
• Use the Ticket System to open a support ticket.
• Write to support@cristalink.com.

After you have submitted your request, you should receive an automatic confirmation email from us within a few minutes. For more information, see Customer Support.